Refund and returns policy for marble, agate gemstone, and epoxy resin handicraft products by Emkay Handicraft Exports USA

Refund & Returns Policy – Emkay Handicraft Exports

At Emkay Handicraft Exports, we take pride in creating and delivering premium marble, agate gemstone, and epoxy resin handicraft products to customers across the United States. Each item is handcrafted by skilled artisans, which means every piece is unique.

Customer satisfaction is our top priority. This Refund and Returns Policy explains how returns, replacements, and refunds are handled for orders purchased from our website.

Returns Policy for Handmade Marble & Gemstone Products

We accept return requests under specific circumstances to ensure a fair experience for both our customers and our artisans.

You may request a return if:

  • The item arrives damaged during shipping

  • You receive the wrong product

  • The product has major manufacturing defects

Because our marble furniture, agate countertops, gemstone sinks, and epoxy resin tables are handmade and custom-crafted, we do not accept returns for minor variations in color, texture, or natural stone patterns.

Return Request Timeframe

Customers in the United States must submit a return request within 48 hours of receiving the product.

To initiate a return, please contact our support team with:

  • Order number

  • Photos of the damaged or incorrect product

  • Packaging photos

This helps us process your request quickly.

Refund Policy

Once the return request is approved and the product is inspected, refunds will be processed according to the following guidelines.

Eligible Refund Situations

Refunds may be issued if:

  • The product arrives damaged beyond repair

  • The item received is completely different from the order

  • The product is lost during shipping

Refund Processing Time

Approved refunds are processed within 5–10 business days after verification.

The refund will be issued through the original payment method used at checkout.

Replacement Policy

For many situations, we prefer to offer a replacement instead of a refund, especially for fragile handcrafted items such as:

  • Agate countertops

  • Marble coffee tables

  • Epoxy resin furniture

  • Gemstone wash basins

  • Stone home decor products

If your product arrives damaged, we will arrange a replacement shipment at no additional cost whenever possible.

Non-Returnable Items

Due to the nature of handcrafted stone products, the following items are not eligible for return:

  • Custom-made marble tables

  • Personalized gemstone products

  • Custom size agate countertops

  • Special order resin furniture

  • Products damaged due to misuse

Natural materials like agate, marble, quartz, labradorite, and other gemstones have natural variations in pattern and color. These differences are not considered defects.

Order Cancellation Policy

Orders can be cancelled within 24 hours of purchase if production has not yet started.

Once a handcrafted item enters the production or finishing stage, cancellations may not be possible because the item is made specifically for your order.

Shipping Damage Claims

Because we ship fragile marble furniture, gemstone countertops, and epoxy resin tables internationally, we use secure packaging methods.

If your order arrives damaged:

  1. Take clear photos of the product and packaging

  2. Contact us within 48 hours of delivery

  3. Our team will review the claim and arrange a replacement or refund

Contact for Returns & Refunds

If you need assistance with a return, replacement, or refund, please contact our support team.

Emkay Handicraft Exports
Customer Support Team

Email: Emkayhandicraftexports@gmail.com

Whatsapp: +91-9536149768
Response Time: 24–48 hours

We are committed to providing a smooth experience for customers purchasing luxury marble, agate, and resin handicraft products in the USA.

FAQs – Refund & Returns 

Can I return a marble or agate table purchased online?

Yes, returns are accepted if the marble or agate table arrives damaged, defective, or incorrect. You must contact us within 48 hours of delivery with photos.

What if my epoxy resin table arrives damaged in the USA?

If your epoxy resin coffee table or furniture arrives damaged, we will review the photos and arrange a replacement or refund depending on the situation.

Are natural variations in agate or marble considered defects?

No. Natural agate stone patterns, marble veins, and gemstone textures vary naturally. These variations make each product unique and are not considered defects.

How long does it take to receive a refund?

Refunds are usually processed within 5–10 business days after the return request is approved and verified.

Do you offer replacements for damaged gemstone sinks or countertops?

Yes. If your agate countertop, gemstone sink, or marble basin arrives damaged, we may ship a replacement product at no extra cost.

Can I cancel a custom marble furniture order?

Orders can be cancelled within 24 hours of purchase if production has not started. Custom handcrafted items may not be cancellable after production begins.